五年前當我接任 PG&E 執行長時，我曾承諾我們將「以愛領導」。
當時許多人對此不以為然——或許現在您也正有同感。我明白，這種說法確實很不尋常。但事實是：「愛」是行得通的。 這意味著我們將您的安全、您家人的福祉，以及能源負擔能力，置於我們每一項決策的核心。
去年，我們向您承諾會取得實質性的進展。如今，在「以愛領導」的精神下，我們共同邁出了堅實的步伐：
- 更低的帳單： 儘管今年全國電價預計都會上漲，但 PG&E 在過去兩年內已四度調降住宅電價。我們更承諾 2027 年的帳單將維持與 2025 年持平。
- 野火安全： 我們已完成超過 1,200 英里的電線地下化，並部署了尖端技術，在問題發生前進行偵測。您可能會驚訝地發現，將電線埋入地下其實是預防火災並確保供電最經濟的方式。事實上，在您的月費帳單中，僅約 $1.75 是用於電線地下化工程。得益於這些努力，我們的設備已連續三年未引發重大野火——即便是在極端氣候條件下。
- 信任增長： 去年，您對 PG&E 的信心增長幅度高居全美公用事業之冠。這份信任是我們最高的榮譽。
我們的腳步並未停歇。我們正努力從您的帳單中剔除與野火相關的成本，擴大地下化範圍，並擁抱創新以維持低成本與高可靠性。每天，我們的團隊醒來都抱持著同一個使命：在寒冷中帶來溫暖，在黑暗中送去光明——並且確保這一切都是安全且負擔得起的。
我們致力於透過持續的進步來贏得您的信任。感謝您給予我們為您服務的機會。
Leading with Love
Patti Poppe CEO, PG&E Corporation
| To our PG&E Customers, Five years ago, when I joined PG&E as CEO, I promised we would lead with love. People rolled their eyes—and maybe you’re rolling yours now. I get it. It’s different. But here’s the truth: Love works. It means putting your safety, your family’s well-being, and the affordability of your energy at the center of every decision we make. Last year, we made a promise to you—to deliver meaningful progress. And together, leading with love, we have made real strides forward: |
| • Lower Bills: While electric prices are expected to rise nationwide this year, PG&E lowered residential electric prices four times in the last two years. We’ve committed to keeping bills flat in 2027 compared to 2025. • Wildfire Safety: We’ve buried over 1,200 miles of powerlines and deployed cutting-edge technology to detect issues before they arise. It might surprise you that putting powerlines underground is the lowest cost way to prevent wildfires and keep your lights on. In fact, only about $1.75 in your monthly bill goes to undergrounding powerlines. Because of our wildfire safety efforts, our equipment hasn’t caused major wildfires for three years in a row—even under extreme weather conditions. • Trust Grew: Your confidence in PG&E grew more than any other U.S. utility last year. That trust is our greatest honor. We’re not done yet. We’re fighting to remove wildfire-related costs from your bills, expanding undergrounding, and embracing innovation to keep costs low and reliability high. Every day, our team wakes up with one purpose: to deliver warmth in the cold and light in the dark—safely and affordably. We strive to earn your trust through our continued progress. Thank you for giving us the opportunity to serve you. |
Leading with Love
Patti Poppe CEO, PG&E Corporation
